A copy of your invoice is automatically sent to your email at the time of purchase.
Look for an email (from Flight Sounds Ltd) with the subject line: "Order #XXXX Confirmation and Invoice"
If you can’t find it, please check your spam or junk folder, or contact us and we’ll be happy to resend it.
For the SOLO products, Windows and macOS may install the device with the side tone disabled, thus you may not receive microphone feedback through your headphones. Please refer to the user manual to enable this feature.
Windows 11:
Some windows 11 computers might install the incorrect drivers for the product.
• Please follow the steps in our alternative driver installation manual.
• Ensure you restart your computer after updating your drivers.
If you have a DUAL or DUALPRO or FUSION, and you can hear yourself and your co-pilot on the intercom - but the computer volume is very low.
Sorry to hear you are experiencing some issues with your Product. As all of our products are tested at the time of manufacture, failures in the field are rare.
Our user manual has a lot of helpful information regarding setup of the product which we encourage you to read.
Often issues are related to the user's specific setup, as opposed to the product. Therefore, before contacting us we suggest you try the following:
1. General
If you are experiencing any issue, does the issue still persist if using the device:
- on another computer and/or operating system?
- with another headset?
- when using another USB cable?
- when using another software program?
- a powered USB hub and/or another USB port?
2. Audio volume related:
If you are experiencing an issue related to volume of the headphones or microphone. Does the issue still persist after:
- Checking the volume settings in control panel (Windows) or audio settings (Mac OS).
- Ensuring any mute settings are not to set to ON.
3. Stereo Sound related
If you are unable to receive Stereo Sound:
- Please check to see if your headset supports Stereo Sound
- Please note that only our GA models support stereo sound. Our -H and -M models do not support stereo sound, as the vast majority of these headsets will only support mono sound.
- Does the issue still persist if you toggle the Mono/Stereo switch on your actual headset (often on the headset cord)?
If you are still unable to resolve the issues using the above steps, feel free to contact us and we will do our very best to assist you further.
We ship to a large number of countries around the world. To check if this includes your country, please add the item to your cart, go to ‘Checkout’ and search in the drop down box next to ‘Country’ in the shipping address. If your country is not listed contact us and we will let you know if it is possible to ship to you.
Shipping cost depends on the the following variables:
- The quantity and type of product purchased
- The shipping destination
- The shipping service
We offer three levels of service to most countries. Please note in some countries, some shipping options might not be available.
To calculate your shipping cost, please add your desired item(s) to the cart, go to ‘Checkout’, select your country in the shipping address area, then click the ‘Click to calculate shipping’ button.
We aim to dispatch all orders within 1-2 working days. Once your order has been dispatched, the target (estimated) delivery time frames for each of the shipping options are below:
- Track and trace express courier (DHL): 3-5 working days
- Track and trace economy courier: 2-3 weeks
- Non track and trace air post: 4-8 weeks
Please note:
- The time frames above are a target only; actual delivery times depend on a range of circumstances.
- Once parcels have been dispatched, they are out of our control. Please refer to our shipping and cancellation policy for more information:
- A 'working day' refers to Monday to Friday, and excludes weekends and public holidays
Firstly, please check FAQ question "When will my order arrive?" for estimated delivery times.
Please track your parcel using the tracking number provided in your shipping email.
If your tracking shows "held for clearance" - you may have importation taxes to pay. Please contact your National Postal Service (or local post office) - as named in the link below:https://en.wikipedia.org/wiki/List_of_national_postal_services
TRACKING:
Please note: It is not possible to cancel your order after it has been dispatched. Refer to our shipping and cancellation policy for more information.
As our devices are modelled on the same electronic internals as an aircraft radio/intercom, they are compatible with the vast majority of aircraft headsets. Essentially, if your aviation headset works on a typical aircraft radio/intercom setup - it is extremely likely it will work with our devices.
Our customers have used our products in conjunction with a wide range of headset brands including Bose, LightSpeed, David Clark, AvComm, Flight Com and Telex, to name but a few.
We have products to cater for both electret microphones as well as most dynamic microphones.
Additionally, our products support both PNR and ANR headsets.
Please note, while our devices have been tested on a large number of headsets, understandably it is not logistically possible to test every headset on the market. In the unlikely event that your headset is incompatible with our Products, you may return your purchase to us for a refund, in accordance with our refund policy.
Our products are Plug and Play with Windows (XP and higher); macOS (OS X and higher); and Linux*. * While most Linux Operating Systems support our devices, due to the many many different variants/distributions of Linux we are unable to absolutely guarantee that your particular version of Linux will support our products.
Currently Flight Sounds intercoms are designed to be compatible with Aviation headsets only.
This is due to two reasons:
If your Flight Simulator software supports audio, then it almost certainly is compatible with our Intercoms!
NB: Some Flight Sim programs allow you to "specifically choose" which sound device you want to use, while other programs will simply use the "default" audio device - as set in Sound Control Panel (in Windows OS)
Yes, absolutely! Many of our customers purchase our adapter for precisely this purpose.
The -M model (aka Military) is a premium product which supports BOTH electret microphones (typically found in civilian helicopter headsets) AND ultra low impedance dynamic microphones.
USB offers many benefits over (cheaper) analog audio solutions. Firstly, USB is digital and therefore does not lose sound quality as the signal travels along the cable. USB also provides its own power source, thereby eliminating batteries etc. Additionally, USB by nature, means the sound device is actually a complete sound card in its own right. Hence users often have the ability to route different sounds to different sound cards (eg in Flight Simulator, one can route the voice to the Intercom (Solo or Dual/DualPro/Fusion) device; and route the engine noises etc to external speakers).
Technically, this 'might' be possible using 3rd party software (eg Virtual Audio Cable). However, this is not a straight forward process and such software is beyond the scope and support of our product.
Additionally, there will always be some delay (latency) when mixing audio streams in software.However, our DUAL and DUALPro products are designed to support multiple headsets right out of the box and are a superior solution for those customers requiring multiple headsets.
Yes. The DUAL and DUALPRO and FUSION supports a hot-mic intercom feature, whereby both users can hear each other's voice.
Yes! We offer a 12 month warranty on our products. Buy with confidence!
Please refer to our full Warranty clause here.
We can often offer quantity discounts on orders of 5 or more units. Please contact us to enquire.
