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Returns Policy

Note: If you purchased Flight Sounds products from any 3rd party (ie: not directly from Flight Sounds Ltd),  please contact that vendor/retailer directly should you wish to discuss your returns options.

 

Throughout this Returns Policy, the terms "we", "us" and "our" refer to Flight Sounds Ltd.

Our Returns Policy forms part of, and must be read in conjunction with our Terms of Service. We reserve the right to change this Returns Policy at any time.

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  • Merchandise may be returned for a refund - subject to the following terms:
    1. A Return Merchandise Authorization (RMAnumber must be issued by us to you strictly within 14 days of date of receipt of your order.
    2. Customers applying for an RMA must include a copy of the order invoice and their reason for wanting to return their order. 
    3. Merchandise must be received in resalable condition-packed in original manufacturer's box, complete with all accompanying components.
    4. You will be responsible for, and pay for, the freighting of the device to us.
    5. All returns must be made to Flight Sounds Ltd, New Zealand. Full returns address will be confirmed with an accompanying RMA number.
    6. Once the merchandise has (a) been received by us - with accompanying RMA number and; (b) deemed to be in resalable condition - we will refund the original Product price to the original purchaser’s account. Please note: Shipping costs are non-refundable.